Knowledgebase

Articles

 Can I Change My Billing Cycle?

If you are interested in changing your billing period (between monthly, quarterly, semi-annual,...

 Can I Upgrade or Downgrade My Plan?

Most of our hosting plans you can easily upgrade or downgrade your account through our Client...

 Do You Allow Hosting of Adult Content?

Yes, we do allow hosting for adult content, as long as it both conforms to our AUP, and all...

 Do You Do Backups? How Do I Access The Backup?

For our Web Hosting (Shared Hosting, Enterprise Hosting), Managed WordPress Hosting and Reseller...

 Do You Have a Test IP / Test File?

Please see below for test IP and test file for our two data center locations:Toronto DC and test...

 Do You Match Competitors Pricing?

The plans we have are competitive in the industry and the prices we offer for those are as...

 Do You Offer A Money Back Guarantee?

Yes!  FullHost provides a 30 day money back guarantee to all new Cleints of FullHost.  This...

 Do You Offer Migration Services?

Yes!  We offer FREE migration services to FullHost from your current provider with no down...

 Do You Offer Unlimited Plans (Bandwidth or Disk Space)?

Quite simply, we feel that the term unlimited when referring to disk space and bandwidth, is a...

 Do You Provide Discounts for Community Organizations?

Our discounting policies for non-profit organization, registered society, co-operative, NGO is...

 Do You Provide Discounts For Having Multiple Services With You?

We do not currently have advertised offers for bundling your hosting services with us.  However,...

 Does FullHost Collect Tax?

FullHost is GST registered and collects GST and HST on on all services for any order from Canada....

 How Long Does It Take To Activate My Services?

All orders are reviewed prior to activation, particularly for new accounts.  The exact timeframe...

 How Many Dedicated IPs Can I Purchase?

For Shared Web Hosting Accounts, you can purchase a maximum of 1 Dedicated IP per account. If you...

 I Have Reviewed Your Web Hosting Plans and Do Not See What I Am Looking For.

All of our hosting plans have multiple options to meet your specific needs. If your needs require...

 I Would Like To Use Windows Over Linux Server. Do You Do both?

Yes, we offer a dedicated line of Windows Servers. The pricing includes a windows license and you...

 If I Choose To Terminate My Service Prior To The Renewal Date, Will You Provide A Refund?

No, unfortunately FullHost does not provide prorated refunds for any service.

 My Order Has Been Marked As Fraud. Why Is That?

There are many reasons why an order could have been marked as fraud, and unfortunately we are not...

 My Service Has Been Suspended Or Revoked Due To Violation Of The Terms of Service or Acceptable Use Policy. Do You Provide Any Refund For This?

No, due to accepting of these policies at time of account set up, we will not refund you for your...

 The TLD I am looking for is not available through you.

We are always looking to improve the services we have available to our customers. If you are a...

 What Currencies Do You Offer Payment In?

FullHost offers our services in the following currencies: US Dollar (USD), Canadian Dollar (CAD),...

 What is Included With a Managed Service?

A managed service with FullHost includes 24/7/365 proactive server management and support as...

 What is The Charge for an IP (or Additional IP)?

Dedicated IPs are available at $2.50 per month per IP.  We may require justification for the need...

 What Type of Billing Terms Are Available?

Hosting products offer monthly billing and advanced billing options with 3, 6, and 12 month...

 When is FullHost’s Billing Date?

The billing date depends.  It corresponds with the day of the month that you receive...

 Where Are Your Data Centres Located?

Our full product line is available through our data centers in Vancouver, BC and Toronto, ON.For...

 Which Countries Can I Order From?

We accept accounts for almost any country.  Orders from some countries (where there is a...

 Which Payment Methods Do You Accept?

We currently accept Payments through Paypal and by Credit Card and you can select either payment...