Knowledgebase

Do you support Two Factor Authentication?

Yes, we support Two-factor Authentication!
In order to better protect your account, we are pleased to now offer two-factor authentication to our client area. With two-factor authentication, you are now adding a secondary layer of security when logging in to our client area. This second factor, when enabled, now requires more than just your password to log in to your account with us.

How Do I Set Up Two-factor Authentication?
Log in to your account
On the drop down menu on the top right side of the client area
Click on Edit Account Details
Click on Security Settings
Once there, under Two-factor authentication, press the button that says “Click here to Enable”. You will now start the Setup Process. Press “Get Started”

Do I Need to Setup Two-factor Authentication?
No, it is not required to setup two-factor authentication, but we strongly recommend you consider this feature.

What is Two-factor Authentication?
Two-factor Authentication is adding an extra layer of protection to logins by introducing a second step to logging in (a second factor). Once enabled & configured, each time you sign in you will be asked to enter your username, password, as well as this second factor. The authentication token from the second factor will be good for 30 days, at which time it will need to be set again.

Why Should I Use This?
Increasingly passwords are becoming easier to compromise. We are deluged with many different passwords to remember and often are setting passwords that are the same as we use for other logins and not changing them with the frequency that we should. By introducing a second factor, no longer is your password alone no longer allows you to log in. It protects your information, and increases your protection for your website too.
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