Knowledgebase

I have submitted a support ticket when can I expect a response?

Our response times may vary depending on the number of requests in our queue.  Our Tech Support is available 24/7 through email/ticket system and you can generally expect a response within 30 minutes of opening a ticket.  Some support tickets may take some time to investigate or complete.  We make every effort to respond quickly and promptly to any support tickets.

For all other requests including sales, client support and billing, are answered during our normal business hours of 9:00 to 23:00 Pacific Time (PST), Monday to Friday as well as being monitored outside of those business hours on weekends and holidays and can often expect to hear from us outside of those times.

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