The following information is relating to the backup software being used for our Managed Cloud Servers, Acronis, as part of our Managed Backup add-on. If you are using our Managed Cloud Servers and have not purchased this add-on, please contact us via chat or support ticket to subscribe to this.
If you are using any of our other product offerings, such as Elastic Hosting, Multi-Account Reseller Hosting, or WordPress hosting, please see this tutorial instead.
When you’ve purchased this add on, you have access to the various restore points through the control panel, cPanel, and download or recover domains, files, folders, databases, mailboxes, mail filters, mail forwarders, or the entire account.
Our best advice before restoring a backup
If you reviewing this knowledgebase article with the intent that you need to restore from a backup, it is always strongly encouraged that you back up the current state of the file/folder/database/etc prior to restoring. This is common best practice by us to ensure that what you are restoring does not potentially override the current data with a backup that is potentially even more damaging. Always preserve the current state before proceeding with the steps below. For example, if you are restoring the files /public_html we recommend renaming this to /public_html.bak then restore the /public_html from the backup, then review, and once satisfied delete the .bak.
To access Acronis, log in to cPanel, and navigate to Files > Acronis Backup.
Downloading domain files
1. Click Acronis Backup.
2. Open the Backups tab.
3.Select a recovery point.
After you select the recovery point, the corresponding backup is mounted to the cPanel server. The process may take up a few minutes.
4. Click Domains.
5. Select the domains to download.
6.Click Download.
As a result, a .zip archive with the selected domain content is prepared and placed into your home folder.
Recovering domain files to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Domains.
5. Select the domains to recover.
6. Click Recover.
As a result, selected domains are recovered to the original location. All existing files are overwritten.
If a domain no longer exists, it is recreated automatically.
If you have selected a subdomain or an addon domain, whose parent domain no longer exists, it will be recreated automatically together with its parent domain.
Downloading files
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
After you select the recovery point, the corresponding backup is mounted to the cPanel server. The process may take up to a few minutes.
4. Click Files.
5. Select the files and folders to download.
6. Click Download.
If you choose to download a single file, the download will start immediately.
If you request to download several files, a .zip archive will be prepared and placed into your home folder. Once the archive is ready, download it by using the link in the notification bar or in the Operation Log, or by using the File Manager.
Recovering files to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
After you select the recovery point, the corresponding backup is mounted to the cPanel server. The process may take up to a few minutes.
4. Click Files.
5. Select the files and folders to recover.
6. Click Recover.
If at least one folder is selected, you can select the Delete any files in the original location that were created after the backup option. If this option is enabled, all files from selected folders will be deleted before the recovery.
This option may be useful if your website were hacked, to ensure that all malicious files are deleted.
8. Click Start Recovery
As a result, the selected files on the cPanel server are replaced with their copies from the backup.
Downloading database dumps
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Databases.
5. Select the databases to download.
6. Click Download.
As result, a .zip archive with SQL dumps is prepared and placed into your home folder.
Recovering databases to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Databases.
5. Select databases to recover.
6. Click Recover.
7. Make sure that the Add suffix to the recovered database name check box is cleared.
8. Click Recover.
As a result, the selected databases are recovered to the original location. The existing databases are overwritten. If a database no longer exists, it is recreated automatically.
Recovering databases as new ones
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Databases.
5. Select databases to recover.
6. Click Recover.
7. Select the Add suffix to the recovered database name check box.
8. Click Recover.
As a result, new databases with the “%original_name%%suffix%” name is created in cPanel. The existing databases are not affected.
Downloading mailboxes
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mailboxes.
5. Select the mailboxes to download.
6. Click Download.
As a result, a .zip archive with the mailboxes content will be prepared and placed into your home folder.
Recovering mailboxes to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mailboxes.
5. Select the mailboxes to recover.
6. Click Recover and confirm.
As a result, the selected mailboxes are recovered to the original location. If the selected mailbox no longer exists on the server, it is recreated automatically.
Downloading mail filters
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mail filters.
5. Select the mail filters to download.
6. Click Download.
Recovering mail filters to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mail filters.
5. Select the mail filters to recover.
6. Click Recover and confirm.
Downloading mail forwarders
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mail forwarders.
5. Select the mail forwarders to download.
6. Click Download.
Recovering mail forwarders to the original location
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Mail forwarders.
5. Select the mail forwarders to recover.
6. Click Recover and confirm.
Exporting the entire account
1. Click Acronis Backup.
2. Open the Backups tab.
3. Select a recovery point.
4. Click Export the account.
5. [Optional] Select Skip export of databases and Skip export of home directory check boxes.
6. Check the results in the Operation log tab. If the account was exported successfully, you can download the archive.
Exporting the entire account
We do not recommend using this option.
