A major advantage of MailWire is that it stores all chats, regardless of whether the chats occur within the webmail interface, using a third-party client or a combination of both. Domain administrators have the ability to perform custom searches by date range, by the users involved in the chat conversations, by specific keywords or phrases used during a chat or a combination of all of these variables. The results can then be downloaded to a desktop or laptop (search results cannot be downloaded to a mobile device due to storage limitations) and reviewed as needed.
The options available when performing a chat history search are as follows:
- Date Range - The date range you want to use for your search. You can either type in the date or click on the calendar icon and use MailWire's calendar control to select your start and end date.
- User - The username or email address of the person who participated in a chat.
- Name - The Display Name of the person who participated in a chat.
- Text - Any word or phrase that was used during a chat. For example, "2012 sales numbers" or "product ID 33489".
