Knowledgebase

AutoInstall SSL FAQ

1. What is AutoInstall SSL?

AutoInstall SSL is a revolutionary new plugin that allows you to install your SSL certificate(s) purchase through FullHostwith just a few clicks. This plugin automatically generates your CSR, validates your domain, installs your certificate, and verifies that the installation is complete.

2. What control panels does AutoInstall SSL work with?
Currently, AutoInstall SSL is available only with cPanel servers managed by us (Shared Hosting, Enterprise Hosting, Reseller Hosting, and Managed Servers). If you do not see the AutoInstall SSL icon under Security in cPanel, please contact us via Client Support to have this installed on your server.

3. What is the Token?

The Token is unique identifying number that come with every SSL certificate we offer. This Token tie the certificate to your order and are used during the AutoInstall SSL process.

4. How do I find my Token?

After you purchase your certificate, you should receive an automated email with your Token and directions on the next steps. You can also find this in our Client Area, under Services > My Services, and then click on the SSL you wish to install.

5. How can I retrieve my Token for active orders?

The token can be retrieved through our Client Area, by going to Services > My Services, and then click on the SSL you wish to reinstall.

6. How much does AutoInstall SSL cost?

AutoInstall SSL is available completely free of charge :).

7. Where can I locate AutoInstall SSL?

For cPanel, You can locate AutoInstall SSL through your cPanel under the “Security” tab.

8. Which SSL certificates does AutoInstall SSL work with?

AutoInstall SSL works with every SSL certificate brand we offer.

9. How does AutoInstall SSL work with OV/EV certificates?

AutoInstall SSL works with both OV (Organization Validated) and EV (Extended Validation) certificates, but you must go through the validation process before installation can be complete. If you have not completed the full validation process for these certificates and attempt to use AutoInstall SSL, the process will pause during the installation process and you will be informed which validation step(s) you have yet to complete.

10. I have purchased my SSL certificate. How do I start the process of using AutoInstall SSL?

Once you have purchased your SSL certificate, you next need to retrieve your Token. Our system will automatically send an email to you that contains your Token, along with next step instructions.

https://manage.fullhost.com/knowledgebase/163/AutoInstall-SSL-How-To.html

11. I haven’t received an email after purchasing my SSL certificate. What should I do?

Please contact Client Support if you haven't received the email. You can also go through our Client Area to retrieve the Token and begin installing the SSL

12. How do I secure my subdomain(s)?

To secure your subdomain(s) along with your main domain, you will need to purchase a Wildcard certificate. Fortunately, these can be installed via AutoInstall SSL and the process is mostly the same. Once you have purchased your Wildcard certificate and have gotten your Token, you can login to cPanel and click on the AutoInstall SSL icon, and insert the Token. Once you do, the Domain/webspace bar will appear, and under it will be a button that reads, “Retrieve Sub-Domains”.

Once you click on “Retrieve Sub-Domains” button, a list of all of the subdomains associated with that domain will appear. You then have the option to select all of your subdomains or pick and choose which ones you want to secure.

After the subdomains have been selected, the rest of the AutoInstall SSL process is exactly the same.

13. How do I secure multiple domains with just one certificate?

For this, you need to purchase a multi-domain certificate, which is also compatible with AutoInstall SSL. Once you have purchased a Multi-Domain SSL certificate and get your Token, you can login to cPanel, click on the AutoInstall SSL icon, and insert the Token.

Once you select your Domain/webspace, you can click on the “Add Domain” button underneath.

After clicking “Add Domain”, you can then add whichever additional domain you wish to cover in the new field.

You can click the “Add Domain” button for as many domains as you purchased and then proceed as normal throughout the rest of the process.

14. How do I add domains to an existing order via AutoInstall SSL?

You can add as many domains to any Multi-Domain SSL order, as long as it does not exceed the total number of allowable domains. *NOTE* These cannot be added later and must be added when you order initially. To do this via AutoInstall SSL, you must retrieve your Token for that order, which you can get via our Client Area.

Once you retrieve the Token, you can login to cPanel, click on the AutoInstall SSL icon, and input the Token. Once you do this, a “Manager Your Active Certificate” tab will appear below with a list of options. You just need to click on “Re-issue Certificate”.

After this has been clicked, you have the option to change/add domain names and go back through the installation process.

15. How long does the AutoInstall SSL process take?

While response times can very, it typically takes just minutes and is significantly quicker than performing manual installation and generating the CSR yourself
.
16. Does AutoInstall SSL support SSL certificates purchased from other vendors?

AutoInstall SSL only works for certs purchased through our system, since only our system generates the unique Token.

17. Do I still need to generate a CSR?

Nope! You will not have to generate a CSR from your server – AutoInstall SSL does this for you.

18. How can I retrieve my Private Key?

To do this via AutoInstall SSL, you must retrieve the Token for that order, either through the email sent once the order is activated or through our Client Area as has been described earlier. Once you retrieve the Token, you can login to cPanel, click on the AutoInstall SSL icon, and input the Token. Once you do this, a “Manager Your Active Certificate” tab will appear below with a list of options. You simply need to click on “Retrieve Private key for backup”.

19. How can I re-install the SSL certificate?

To do this via AutoInstall SSL, you must retrieve the Token for that order, either through the original email sent when the product was activated, or through our Client Area. Once you retrieve the Token, you can login to cPanel, click on the AutoInstall SSL icon, and input the Token. Once you do this, a “Manager Your Active Certificate” tab will appear below with a list of options. You simply need to click on “Re-install Certificate”.

20. How can I download my SSL certificate?

To do this via AutoInstall SSL, you must retrieve the Token for that order, either through the email sent when the product was activated, or through our Client Area. Once you retrieve the Token, you can login to cPanel, click on the AutoInstall SSL icon, and input the Token. Once you do this, a “Manager Your Active Certificate” tab will appear below with a list of options. You simply need to click on “Download Certificate”.

21. How can I check installation?

To do this via AutoInstall SSL, you must retrieve the Token for that order, either through the email sent when the product was activated, or through our Client Area. Once you retrieve the Token, you can login to cPanel, click on the AutoInstall SSL icon, and input the Token. Once you do this, a “Manager Your Active Certificate” tab will appear below with a list of options. You simply need to click on “Check Installation”.

23. Can I use AutoInstall SSL to renew my SSL certificate(s)?

Yes, you can use AutoInstall SSL to renew an SSL certificate. Technically, renewing an SSL certificate is the same as buying a new certificate. So, if you have an active certificate you wish to renew, you can go through the purchasing process using AutoInstall SSL and our system will recognize the purchase as a renewal.
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